Issue 8 of 10
AI as Institutional Infrastructure
AI now handles chatbots and enrollment systems, so build it with human in-the-loop and data privacy in mind.
Schools across WNC run AI for chatbots, enrollment systems, and administrative work. Done poorly, it routes a student in real need to a bot that cannot help. Good support requires mixed help-desk routing depending on the issue at hand.
60% of educators flagged data privacy directly as a concern. Any student-facing system needs a clear escalation path to a person, and clear governance for what is stored, where it goes, and who can access it.